A menu scan did not work
Use a clear, well-lit photo with the menu text in focus. For online scans, check your connection and try again. You can also select an existing menu image from your photo library.
Support for hungry travelers
How can we help?
Get help with menu scans, translations, offline mode, purchases, or your locally saved data.
Contact support
Email us with your question. We normally reply within three business days.
Email Palate Support- Publisher
- Force Fidele Kien
- forcefidele@gmail.com
What to include
- Your device model and iOS or Android version.
- Your Palate app version, found in Settings.
- The steps you took and what happened instead.
- A screenshot, if it does not contain private information.
Keep credentials private
Never email API keys, passwords, full payment details, or unredacted purchase receipts.
Quick answers
I need to restore a purchase
Open Settings, choose Palate Premium, then tap Restore Purchases while signed in to the same App Store or Google Play account used for the purchase.
Offline scanning is unavailable
Offline menu interpretation is a premium feature. Download a supported model over Wi-Fi from Settings, Translation Method before traveling without a connection.
I want to delete my data
Favorites, recent scans, settings, and saved API keys are stored locally. Delete them in the app or uninstall Palate. For a server-side usage-record request, email support.
Food safety
Translations and generated dish details can be incomplete or inaccurate. Always confirm allergens, ingredients, dietary suitability, and prices with restaurant staff before ordering.